Privacy Policy
CROWNLANE – PRIVACY POLICY (2025)
At Crownlane, your privacy is our priority.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and chauffeur booking services.
By booking with us or using our platforms, you agree to the practices outlined below.
1. WHO WE ARE
Crownlane is a trading name of Crownlane Horizon Ltd, registered in London, United Kingdom.
Crownlane operates as a booking and dispatch platform, arranging pre-booked chauffeur and private hire services through independently licensed Transport Service Providers (TSPs).
Our contact details:
Phone: +44 20 3432 3108
Email: [email protected]
Website: www.crownlane.vip
2. INFORMATION WE COLLECT
We may collect and process the following personal data when you interact with us:
Contact Information
– Full name
– Email address
– Phone number
– Billing address
Booking & Travel Details
– Pickup and drop-off addresses
– Flight numbers or travel itinerary
– Travel date and time
– Passenger count and luggage information
– Special requests or service preferences
Payment Information
– Card and payment details are securely processed by approved third-party payment processors (e.g., Stripe, SumUp, Apple Pay).
– Crownlane does not store or retain your full card details.
Technical Data
– IP address, browser type, device information, and operating system
– App usage data, clicks, and navigation patterns
– Cookies and analytics data (see Section 9)
3. HOW WE USE YOUR INFORMATION
Your information is used to:
– Process and confirm bookings.
– Match you with an available chauffeur or Transport Service Provider.
– Communicate booking updates, confirmations, and important travel notifications.
– Facilitate secure payment processing.
– Improve the quality, functionality, and safety of our website, app, and customer experience.
– Comply with legal, tax, and regulatory requirements.
We do not sell, rent, or trade your personal data to any third parties.
4. SHARING YOUR INFORMATION
We only share your information when necessary to deliver your booked service, including:
a) Chauffeurs and Transport Service Providers
Limited information (e.g., passenger name, pickup time, contact number, and destination) is shared with assigned chauffeurs or partner operators to complete your ride.
b) Payment Providers
Your payment data is securely handled by trusted providers for processing transactions (e.g., card payment or Apple Pay).
c) Legal and Safety Obligations
We may disclose information if required by law, regulation, or to protect our rights and the safety of our clients, drivers, or the public.
5. DATA SECURITY
Crownlane takes your privacy seriously.
We use encryption, firewalls, secure servers, and restricted access controls to protect your personal data.
Although no system can guarantee 100% security, we regularly review our data protection measures and ensure all partners meet required security standards.
6. DATA RETENTION
We retain your personal data only as long as necessary for:
– Managing and completing bookings
– Handling payments, invoices, or refunds
– Fulfilling legal, accounting, or audit obligations
– Maintaining your user account (where applicable)
When information is no longer required, it is securely deleted or anonymised.
7. YOUR RIGHTS
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
– Access your personal data.
– Correct inaccurate or outdated information.
– Request deletion of your personal data (where legally permissible).
– Withdraw consent for marketing communications at any time.
– Object to processing for certain purposes.
To exercise these rights, please contact us at: [email protected]
8. MARKETING PREFERENCES
You may choose to receive occasional promotional messages, offers, or updates from Crownlane.
You can opt out of marketing communications at any time by clicking “Unsubscribe” in emails or contacting us directly.
9. COOKIES & ANALYTICS
Our website and mobile app use cookies and analytics tools to:
– Enhance performance and functionality
– Analyse traffic and user interaction
– Personalise your browsing experience
You can disable cookies in your browser settings. However, this may affect certain website or app features.
10. THIRD-PARTY LINKS
Our website and app may contain links to third-party platforms (such as Apple App Store or Google Play).
Please note that we are not responsible for the content, security, or privacy practices of these external sites.
11. CHILDREN’S PRIVACY
Crownlane’s services are intended for users aged 18 and over.
We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us to have it removed.
12. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect:
– Service improvements
– Legal or regulatory changes
– Security or compliance updates
The most recent version will always be available at: www.crownlane.vip/privacy
13. CONTACT US
For questions or concerns about this Privacy Policy or your personal data, please contact:
Crownlane Horizon Ltd
Trading as Crownlane
Phone: +44 20 3432 3108
Email: [email protected]
Website: www.crownlane.vip
Crownlane
“Ride the Royal Way.”
© Crownlane Horizon Ltd 2025 — All rights reserved.